Shipping

Shipping Policy

Please review our shipping policies below before placing your order.

Order Processing

All orders are processed and prepared for shipment as quickly as possible. Processing times may vary depending on order volume, product availability, and whether an item is made to order.

Once your order has shipped, you will receive a shipping confirmation containing your tracking information, when available.

Please note that processing times and shipping transit times are separate.

Shipping Carriers & Tracking Information

Crashout Motorsports primarily ships orders through USPS and DHL.

Once an order has been transferred to the shipping carrier, the carrier is responsible for transporting the package and providing tracking updates.

Please be aware that tracking information may not update immediately or consistently throughout transit. This is particularly common with DHL shipments, where packages may travel between facilities or shipping partners without receiving individual tracking scans.

A package showing no recent tracking activity does not necessarily indicate that it has been lost or is no longer moving through the shipping network.

We kindly ask customers to allow additional time for tracking information to update before assuming a shipment has been lost.

Shipping Delays & Carrier Inquiries

Shipping delays may occur due to carrier processing times, weather conditions, high shipping volumes, customs processing, or other circumstances outside of our control.

If your package is delayed or tracking has not updated, please contact the shipping carrier directly for additional information.

Crashout Motorsports has access to the same standard tracking information provided to customers. Unfortunately, we are unable to provide additional tracking details, accelerate carrier processing, or guarantee when a delayed package will be delivered.

For this reason, we ask that all inquiries regarding package location, transit delays, and tracking updates be directed to the shipping carrier first.

Estimated delivery dates are provided by the carrier and are not guaranteed unless an applicable shipping service expressly states otherwise.

Lost Packages & Replacement Requests

A delayed shipment or a package with limited tracking updates is not automatically considered lost.

Crashout Motorsports does not automatically issue replacement orders or refunds solely because a shipment is delayed, has exceeded its estimated delivery date, or has not received recent tracking updates.

If you believe your package has been lost, please contact the shipping carrier to initiate a missing-package inquiry or investigation.

If the carrier confirms that your package has been lost, please contact us with your order number, tracking number, and any available carrier documentation.

We will review the situation and work with you toward an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable consumer protection requirements.

Delivered Packages

If your tracking information indicates that your package has been delivered but you have not received it, please check your mailbox, delivery location, and any nearby areas where the carrier may have left the package.

We also recommend contacting the shipping carrier directly to request additional delivery information or initiate a missing-mail inquiry.

If the issue remains unresolved after contacting the carrier, please reach out to Crashout Motorsports so we can review the situation.

International Shipping

International shipments may experience additional transit times due to customs inspections, carrier transfers, and local delivery procedures.

Tracking updates may be less frequent during international transit, particularly when packages are transferred between shipping partners.

Customers are responsible for any applicable customs duties, import taxes, or fees unless otherwise stated at checkout.

International delivery estimates are not guaranteed, and customs-related delays are outside of our control.

Need Additional Assistance?

If you have received confirmation from the carrier that your shipment has been lost, or if you are experiencing an order-related issue that requires our assistance, please contact us through our website.

We appreciate your patience and understanding as we work to provide quality products and reliable service.

Thank you for supporting Crashout Motorsports!